StarMeow Terms of Service

# StarMeow Terms of Service **Version 2.0 — Effective September 10, 2026** Welcome to StarMeow (the "App" or the "Service"). The App is operated by the operator of StarMeow ("we", "us" or "our"). These Terms of Service (the "Terms") are a legally binding agreement between you and us governing your use of the App. Please read them carefully before you begin. Please pay particular attention to Section 5 (AI-Generated Content and Disclaimers), Sections 7 and 8 (Purchases and Refunds), Section 13 (Disclaimers and Limitation of Liability) and Section 15 (Governing Law and Disputes). ## 1. Acceptance of These Terms 1.1 By downloading, installing, signing in to or otherwise using the App, you confirm that you have read, understood and agree to be bound by these Terms and by the StarMeow Privacy Policy, which is incorporated into these Terms by reference. 1.2 If you do not agree to any part of these Terms, do not use the App. You may delete it at any time. 1.3 The App is distributed internationally through the Apple App Store and Google Play. Your use of the App is also subject to the terms of service of the store from which you obtained it. ## 2. The Service 2.1 StarMeow is a self-reflection and emotional-companionship app built around tarot, astrology and cat companions. Its main features include: - **Tarot readings** — you ask a question, draw cards, and receive an AI-generated interpretation that you can follow up on; - **Cat companions** — conversations and interactions with fictional cat characters who remember what you share with them ("Cat Memory"); - **Astrology and birth content** — personalised zodiac and natal-chart content based on the birth date, time and place you provide; - **Weekly reports and reviews** — periodic summaries generated from your records; - **In-depth reports** — paid, long-form personalised analyses; - **Expert readings** — a pay-per-reading service answered by our team of human readers; - **StarMeow House stories** — interactive story chapters in which your cat writes letters back to you; - **Stargazing Deck and Cosmic Echo** — community features for posting anonymous concerns, reading for others and exchanging echoes. 2.2 We may add, change, suspend or discontinue features at any time. Where a change is material, we will give you reasonable advance notice within the App. ## 3. Age Requirement 3.1 The App is intended for adults only. You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to use the App. The App carries a 17+ (or equivalent) age rating on the app stores. 3.2 We do not knowingly provide the Service to, or collect personal information from, anyone below the required age. If we learn that a user does not meet the age requirement, we may terminate the account and delete the associated data immediately. ## 4. Your Account ### 4.1 Sign-in options You can sign in to the App using: - **Sign in with Apple**; - **Sign in with Google**; or - **Guest mode**, which requires no third-party account. ### 4.2 Important notice about guest accounts 4.2.1 A guest account is tied only to an anonymous identifier generated on your current device. It is not linked to any identity that could be used to recover it. 4.2.2 **If you delete the App, clear its data, switch to a new device or reinstall your operating system, your guest account and everything in it — including Cat Memory, reading history, Stardust balance and purchased entitlements — will be permanently lost. We have no technical means of recovering a guest account.** 4.2.3 You can upgrade a guest account to a full account at any time by linking it to an Apple or Google account within the App. All existing data is preserved on upgrade, and you can then sign in on other devices. We strongly recommend linking your account before making any purchase. 4.2.4 If the Apple or Google account you try to link is already associated with a different StarMeow account, the link will fail. In that case, sign out of the guest account and sign in directly with that Apple or Google account. ### 4.3 Account security and use 4.3.1 Your account is personal to you. You may not lend, transfer, sell or share it with anyone else. 4.3.2 You are responsible for all activity that occurs under your account. If you believe your account has been accessed without authorisation, contact us immediately at wecwinning@gmail.com. 4.3.3 You can update your nickname, avatar, birth date, birth time and birthplace at any time within the App. ### 4.4 Deleting your account 4.4.1 You can delete your account at any time from **Settings → Delete Account** inside the App. No contact with support is required. 4.4.2 On deletion, your profile is anonymised, your sign-in identifiers are unlinked, and your private content — readings, cat conversations and memories, natal charts, reports, Stargazing Deck posts and the like — is deleted and cannot be recovered. Any unused Stardust, remaining membership period and other virtual entitlements are forfeited without refund. 4.4.3 As required by applicable law, we retain de-identified purchase orders, Stardust ledger entries and referral-reward records for the statutory period for accounting, tax and fraud-prevention purposes. See the Privacy Policy for details. 4.4.4 If you signed in with Apple, we also revoke the Apple authorisation when your account is deleted. ## 5. AI-Generated Content and Disclaimers (Important) 5.1 Tarot interpretations, cat conversations, weekly reports, reviews, in-depth reports, story letters and similar content in the App are generated automatically by artificial-intelligence models from the questions, cards and context you provide (together, "AI Content"). 5.2 **AI Content is provided for entertainment, inspiration and self-reflection only. It does not constitute, and must not be relied upon as, medical, mental-health, legal, financial, investment or any other kind of professional advice, and it makes no prediction or promise about future events.** Any decision you make in reliance on AI Content, and its consequences, are your sole responsibility. 5.3 AI Content may be inaccurate, incomplete, biased or simply wrong about your situation. The cat characters are fictional; their "memories" and "feelings" are part of the product design and do not represent a real person or professional. 5.4 **If you are in serious emotional distress, are having thoughts of harming yourself or others, or are facing any emergency, please contact your local emergency services or a crisis helpline immediately and seek help from a qualified professional. The App is not a crisis-intervention tool.** 5.5 We work continuously on content-safety measures but cannot guarantee that AI Content will always meet your expectations. If you encounter AI Content that troubles you, please let us know through in-app feedback or at wecwinning@gmail.com. ## 6. Expert Readings 6.1 Expert readings are a pay-per-reading human service. They are answered by members of our reading team writing under pen names. Readers may use AI tools to help draft a response, but every response is reviewed and edited by a human before it is sent. 6.2 Reader responses are personalised entertainment and reflection content, and the disclaimers in Sections 5.2 to 5.4 apply to them equally. Our readers are not licensed therapists, physicians, lawyers or financial advisers, and their pen names do not correspond to any verifiable professional credential. 6.3 After you place an order, the order page shows the expected response deadline. Once a response arrives, you may ask follow-up questions within a limited number of turns and a limited time window. 6.4 If a reader does not respond by the deadline, the order is marked overdue. We may grant a one-time Stardust compensation and extend the deadline; you may also request a refund from the order page (see Section 8.3). 6.5 The question and background you submit for an expert reading will be read by a human reader. Please do not include other people's private information or anything you would not want another person to see. ## 7. Purchases, Virtual Items and Membership ### 7.1 Payment channels 7.1.1 All paid items in the App are sold **exclusively** through Apple In-App Purchase (iOS) or the Google Play billing system (Android). We never collect your payment directly and never receive your card or payment-account details. 7.1.2 Prices are those displayed by the app store for your region and may include applicable taxes. ### 7.2 Paid items The App currently offers the following paid items (names, prices and contents as shown in the App): - **Stardust** — the in-app virtual currency, redeemable for readings, cat interactions, cosmetics and other in-app services; - **Meow Card membership** — a fixed-term membership. **Meow Card does not auto-renew.** Benefits simply end when the term expires; to continue, you purchase again manually; - **Permanent cat adoption** — a one-time purchase that permanently unlocks a specific cat companion; - **In-depth reports** — one-time purchases of personalised long-form reports; - **Expert readings** — human readings purchased per order; - **Story season packs** — one-time purchases of StarMeow House story chapters. ### 7.3 Nature of virtual items 7.3.1 Stardust, membership, cats, cosmetics and other virtual items are a limited, revocable, non-transferable licence to use them within the App. They are not your property, have no monetary value, and cannot be exchanged for cash, transferred to others or used outside the App, except through gifting features the App expressly provides. 7.3.2 Virtual items are tied to the account that purchased them. If a guest account is lost (Section 4.2) or an account is deleted (Section 4.4), the virtual items in it are lost as well. 7.3.3 We may change the range, pricing, exchange rate or benefits of virtual items. Completed purchases are not affected by price changes. If a benefit is discontinued, we will offer a reasonable alternative or give advance notice. ### 7.4 Delivery of Stardust Stardust is credited once the store confirms payment and our server verifies the receipt. If a purchase does not appear promptly because of network issues, please do not buy again; retry from within the App or contact wecwinning@gmail.com with your store order number. ## 8. Refunds 8.1 Because all payments are processed by Apple or Google, **refund requests should generally be made to the relevant app store** and are governed by that store's refund policy and procedure: - Apple: via reportaproblem.apple.com or your App Store account page; - Google Play: via your order history in your Google Play account. 8.2 We cannot process app-store refunds ourselves, nor can we override a refund decision the store has made. 8.3 **Exception for expert readings.** If your expert-reading order has not yet been accepted by a reader, or has been marked overdue, you may request a refund directly from the order page in the App. Because the order was paid through the App Store or Google Play, the refund itself is issued by Apple or Google under their refund policies: after you submit the request in the App we record it and will confirm the facts to the store on request, and the App will direct you to the store's refund page (reportaproblem.apple.com or your Google Play order history). Orders that have already received a reader's response are not eligible. 8.4 Spent Stardust, generated reports, unlocked story chapters and membership time that has already elapsed are generally non-refundable unless mandatory applicable law provides otherwise. 8.5 If we detect abuse of refund mechanisms (for example repeated purchase-and-refund cycles), we may restrict purchasing or other features on the account. ## 9. User Content and Conduct ### 9.1 User Content 9.1.1 "User Content" means the anonymous concerns and readings you post on the Stargazing Deck, the messages you send through Cosmic Echo, and the questions and text you submit to your cat or to a reader. You retain copyright in your User Content. 9.1.2 To operate the Service, you grant us a worldwide, royalty-free, non-exclusive licence to store, process, transmit and display User Content to the recipients you choose, and to use it to generate your personalised AI Content. For public or semi-public content such as Stargazing Deck posts and Cosmic Echo, the licence also covers displaying and featuring the content to other users within the App. 9.1.3 We do not use your concerns, questions or conversations for advertising, and we do not sell them to third parties. ### 9.2 About the anonymous community 9.2.1 The Stargazing Deck and Cosmic Echo operate anonymously or under pseudonyms. "Anonymous" means other users cannot see your account identity; it does not mean content can never be linked back. Do not include your own or anyone else's real name, contact details, address or other identifying information. 9.2.2 Readings other users give you on the Stargazing Deck are the personal opinions of ordinary users. They are not endorsed by us and are not professional advice of any kind. ### 9.3 Prohibited conduct When using the App you agree not to: - post content that violates applicable laws or regulations; - post pornographic, sexually explicit, gory or violent content, or content that encourages self-harm; - insult, defame, harass, threaten, discriminate against or bully others; - post advertising, spam, scams, pyramid schemes or content designed to drive users to external platforms; - impersonate anyone, or post content that infringes another person's privacy, likeness, copyright, trademark or other rights; - attempt to discover another user's real identity or contact details; - exploit bugs, scripts, bots, multiple accounts or similar means to farm Stardust or rewards, or otherwise disrupt the Service; - reverse-engineer, scrape, bulk-export the App or its content, or use AI Content to train other models; - circumvent the app store's payment mechanisms in any way. ### 9.4 Reporting, blocking and moderation 9.4.1 Every user can report Stargazing Deck posts, readings and Cosmic Echo messages, and can block any other user. Once blocked, you will no longer see that user's content or be matched with them. 9.4.2 We review reports. When the same content is reported by several independent users, the system hides it automatically pending review. 9.4.3 We may hide, remove or take down content that violates these Terms without prior notice, and may restrict features, suspend or permanently ban accounts that violate them. Virtual items in a banned account are not refunded. 9.4.4 We have zero tolerance for objectionable content and abusive behaviour, and we normally act on reports within 24 hours. ## 10. Intellectual Property 10.1 The App and all of its components — including software, interface design, text, images, card artwork, cat character designs, story scripts, audio and trademarks — are owned by us or our licensors and are protected by copyright, trademark and other intellectual-property laws. 10.2 We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for personal, non-commercial purposes in accordance with these Terms. 10.3 Provided you comply with these Terms, you may use the AI Content generated for you for personal, non-commercial purposes, such as saving it or sharing it with friends. You may not present AI Content as human-authored or use it to mislead others. 10.4 You may not copy, modify, translate, distribute, rent, sell or create derivative works from any part of the App without our prior written permission. ## 11. Third-Party Services 11.1 The App integrates the following third-party services: Apple (sign-in and In-App Purchase), Google (sign-in and Google Play billing), AI model providers (content generation) and cloud storage providers (data storage). See the Privacy Policy for details. 11.2 Third-party services are governed by their own terms and privacy policies. We are not responsible for their availability or conduct. ## 12. Changes, Suspension and Termination 12.1 We reserve the right to modify, suspend or discontinue all or part of the Service at any time. For material changes affecting paid entitlements, we will give reasonable advance notice. 12.2 If you breach these Terms, we may suspend or terminate your account without prior notice. 12.3 You may end these Terms at any time by deleting your account (Section 4.4). 12.4 Sections 5, 9.1.2 (as to content already generated), 10, 13, 15 and any other provisions which by their nature should survive will survive termination. ## 13. Disclaimers and Limitation of Liability 13.1 To the maximum extent permitted by applicable law, the App is provided "as is" and "as available". We make no warranty, express or implied, that the Service will be uninterrupted, timely, accurate, error-free or free of harmful components, nor as to the accuracy or suitability of any AI Content or reader response. 13.2 To the maximum extent permitted by applicable law, neither we nor our affiliates, employees, readers or suppliers will be liable for any indirect, incidental, special, punitive or consequential damages — including lost profits, lost data, emotional distress or the cost of substitute services — arising from your use of or inability to use the App, even if we have been advised of the possibility of such damages. 13.3 To the maximum extent permitted by applicable law, our total aggregate liability to you shall not exceed the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim. 13.4 Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In those jurisdictions the above exclusions and limitations apply only to the extent permitted by law, and you may have additional statutory rights. 13.5 To the extent permitted by law, you agree to indemnify us against claims, losses and expenses arising from your breach of these Terms or your infringement of any third party's rights. ## 14. Changes to These Terms 14.1 We may revise these Terms from time to time. The revised version will be published in the App with an updated version number and effective date. 14.2 For material changes we will notify you through an in-app notice or other reasonable means. Continued use of the App after the revised Terms take effect constitutes acceptance. If you do not agree, please stop using the App and delete your account. ## 15. Governing Law and Disputes 15.1 These Terms, and any dispute arising from them, are governed by the laws of the laws of the jurisdiction in which the operator is established, without prejudice to any mandatory consumer-protection rights you have under the laws of your place of residence. 15.2 The parties will first try to resolve any dispute amicably. Failing that, either party may bring the dispute before the competent courts or dispute-resolution bodies of the laws of the jurisdiction in which the operator is established. 15.3 If you are a consumer in the European Union, the United Kingdom or another region with consumer dispute-resolution schemes, you may also seek assistance from your local consumer-protection authority or online dispute-resolution platform. ## 16. General 16.1 **Entire agreement.** These Terms, together with the Privacy Policy and any specific rules published in the App, form the entire agreement between you and us concerning the App. 16.2 **Severability.** If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. 16.3 **No waiver.** Our failure or delay in exercising any right under these Terms is not a waiver of that right. 16.4 **Assignment.** You may not assign your rights or obligations under these Terms without our written consent. We may assign these Terms in connection with a reorganisation, merger or acquisition and will notify you by reasonable means. 16.5 **Language.** These Terms are provided in Chinese and English. In case of inconsistency, the interpretation that complies with the law of your place of residence and is more favourable to you prevails; where that cannot be determined, the version recognised under the laws of the laws of the jurisdiction in which the operator is established prevails. 16.6 **Apple users.** You acknowledge that these Terms are between you and us, not Apple; that Apple has no obligation to provide maintenance, support or warranties for the App; and that Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you. ## 17. Contact Us For questions, comments or complaints about these Terms, please contact us: - Email: wecwinning@gmail.com - In the App: Settings → Contact Us Operator: the operator of StarMeow We normally reply within 15 business days.