StarMeow Terms of Service

Version 3.0 — Effective September 25, 2026

Welcome to StarMeow (the "App" or the "Service"). The App is operated by 星喵语（StarMeow）运营方 ("we", "us" or "our"). These Terms are the legal agreement between you and us about using the App. Please read them before you use it.

Please pay special attention to Section 5 (AI content and disclaimers), Sections 7–8 (payments and refunds), Section 13 (limitation of liability) and Section 15 (governing law).

1. Acceptance

1.1 By downloading, installing, signing in or otherwise using the App, you confirm that you have read, understood and agree to these Terms and the StarMeow Privacy Policy. The Privacy Policy is part of these Terms.

1.2 If you do not agree, do not use the App, and you may delete it at any time.

1.3 The App is distributed through the Apple App Store and Google Play. You must also follow the terms of the relevant store.

2. The Service

2.1 StarMeow is a cat companion and a place to look back. A little cat shares your days and keeps the moments you choose to keep. Main features include:

• Together: talk with Luna, Inky or Sol, or sit quietly; the cat remembers what you choose to keep ("Cat Memory");
• Shared memories and Our Constellation: nights you lived together, each with a later;
• Future Capsule: seal a sentence for a future date and open it then;
• Our Room: small objects left by the days you spent together;
• StarMeow House: twelve short stories. You walk in with your cat, leave a sentence, and later receive a letter that belongs to that visit;
• Star Observatory: light an anonymous lamp, sit under someone else's, or leave a line of your own.

2.2 StarMeow is companionship and reflection. AI is used only so the cat can speak in its own voice. It does not predict the future and is not medical, legal, financial or psychological advice.

2.3 We may add, change, pause or retire features. For material changes we will give reasonable notice in the App.

3. Age

3.1 The App is for adults. You must be at least 18, or the age of majority where you live (whichever is higher). The store age rating is 17+ or the local equivalent.

3.2 We do not knowingly serve minors or collect their personal information. If we learn a user does not meet the age requirement, we may close the account and delete the data.

4. Your account

4.1 Sign-in

You may sign in with:

• Sign in with Apple;
• Google;
• Guest mode, without a third-party account.

4.2 Guest accounts (important)

4.2.1 A guest account is tied only to an anonymous identifier on the current device. It is not linked to any recoverable identity.

4.2.2 If you delete the App, clear its data, change devices or reinstall the system, the guest account and all of its data (including Cat Memory, chats, Stardust and purchases) cannot be recovered. We have no technical means to restore a guest account.

4.2.3 You may link Apple or Google at any time and keep your data, including on other devices. We strongly recommend linking before any purchase.

4.2.4 If that Apple or Google account is already linked to another StarMeow account, linking will fail. Sign out of the guest account and sign in with that Apple or Google account instead.

4.3 Use of the account

4.3.1 The account is for your personal use only. Do not lend, transfer, sell or share it.

4.3.2 You are responsible for activity on your account. If you suspect unauthorised use, write to wecwinning@gmail.com.

4.3.3 You may change your nickname, avatar and other profile fields in the App.

4.4 Deleting your account

4.4.1 You may delete your account at any time in Settings → Delete account, without contacting support.

4.4.2 After deletion, your profile is anonymised, sign-in identifiers are unlinked, and private content (chats, memories, capsules, House visits, Observatory posts) is deleted and cannot be restored. Unused Stardust, an active membership and other virtual items expire without refund.

4.4.3 Where the law requires, we keep de-identified purchase, Stardust and invite records for accounting, tax and fraud prevention. See the Privacy Policy.

4.4.4 If you signed in with Apple, we also revoke the Apple authorisation.

5. AI content and disclaimers (important)

5.1 Cat conversations, quiet-time replies and story letters are generated by an AI model from the words you write and the necessary context ("AI Content"). AI is there so the cat can speak in its own voice. It is not there to predict anything.

5.2 AI Content is for companionship, inspiration and self-reflection only. It is not medical, mental-health, legal, financial, investment or any other professional advice, and it does not predict or promise any future event. Decisions you make in reliance on it are yours.

5.3 AI Content may be inaccurate, incomplete or biased. The cats are fictional. Their "memory" and "feelings" are product design, not a real person or professional.

5.4 If you are in serious distress, thinking of harming yourself or others, or in any emergency, contact local emergency services or a crisis line and seek professional help. The App is not a crisis tool.

5.5 We work on safety, but we cannot promise AI Content will always meet your expectations. If something feels wrong, tell us in the App or at wecwinning@gmail.com.

6. StarMeow House

6.1 StarMeow House is twelve short stories, each with its own night. You walk in with your cat, you may write what you saw, and later you receive a letter that belongs to that visit.

6.2 The first chapter of every room is free. Later chapters may be unlocked with Stardust. Prices and content are as shown in the App.

6.3 Story letters are AI Content under Section 5. Nothing here is sold as a forecast.

7. Payments, virtual items and membership

7.1 How you pay

7.1.1 All paid items are purchased only through Apple In-App Purchase (iOS) or Google Play Billing (Android). We do not take your payment directly and we never receive your card or payment-account details.

7.1.2 Prices are those shown by the store in your region and may include tax.

7.2 What you can buy

Current paid items (names, prices and contents as shown in the App):

• Stardust: in-app currency, earned by checking in or bought in packs; used to adopt a cat, unlock House chapters and similar in-app uses;
• Meow Pass: a fixed-term membership (for example 30 / 90 / 365 days). It never auto-renews. When it ends, the benefits end; buy again if you want them back;
• Permanent cat adoption: a one-time unlock of a specific cat;
• StarMeow House chapters: later chapters unlocked with Stardust.

7.3 Nature of virtual items

7.3.1 Stardust, membership and cats are a limited, revocable, non-transferable licence to use them in the App. They are not your property, have no cash value, and cannot be exchanged for money or used outside the App (except in-app gifting where we offer it).

7.3.2 They are bound to the account that bought them. They are lost if a guest account is lost (Section 4.2) or the account is deleted (Section 4.4).

7.3.3 We may change the catalogue, prices or benefits. Completed purchases are not repriced. If a benefit is retired we will offer a reasonable alternative or notice.

7.4 When Stardust arrives

Stardust is credited after the store confirms payment. If it is late, do not buy again; retry in the App or write to wecwinning@gmail.com with the store order number.

8. Refunds

8.1 Because every payment goes through Apple or Google, refund requests should be made to the relevant store under that store's policy:

• Apple: reportaproblem.apple.com or your App Store account;
• Google Play: your Play order history.

8.2 We cannot process a store refund ourselves, and we cannot reverse a decision the store has already made.

8.3 Spent Stardust, unlocked chapters and elapsed membership time are generally not refundable unless applicable law requires otherwise.

8.4 If we see refund abuse (for example repeated buy-then-refund), we may limit purchases or use of the account.

9. Your content and conduct

9.1 Your content

9.1.1 What you post anonymously on the Observatory, what you tell the cat, and what you write in StarMeow House is "User Content". You keep the copyright.

9.1.2 To provide the Service you grant us a worldwide, royalty-free, non-exclusive licence to store, process, transmit and show User Content to the people you choose, and to use it to generate your personalised AI Content. For public or semi-public Observatory content, that licence also covers showing and recommending it to other users in the App.

9.1.3 We will not use your worries, questions or chats for advertising, and we will not sell them.

9.2 Anonymous spaces

9.2.1 The Observatory is anonymous or pseudonymous to other users. That does not mean the content cannot be linked — do not include real names, contacts or addresses.

9.2.2 What other users write there is their opinion, not ours, and not professional advice.

9.3 Prohibited conduct

You agree not to:

• post content that breaks applicable law;
• post sexual, graphic, violent or self-harm-inciting content;
• abuse, defame, harass, threaten, discriminate against or bully anyone;
• post ads, spam, scams or traffic to other platforms;
• impersonate others or infringe privacy, publicity, copyright or trademark;
• try to learn another user's real identity or contacts;
• exploit bugs, scripts, multiple accounts or similar to farm Stardust or disrupt the Service;
• reverse-engineer, scrape, bulk-export the App, or use AI Content to train other models;
• bypass store payments.

9.4 Reports, blocks and takedowns

9.4.1 Anyone may report Observatory content and block another user. After a block you will not see them and will not be matched with them.

9.4.2 We review reports. Content reported by several independent users may be hidden pending review.

9.4.3 We may hide or remove violating content without prior notice, and we may limit, suspend or permanently ban an account. Virtual items in a banned account are not refunded.

9.4.4 We have zero tolerance for abusive content and usually act on a report within 24 hours.

10. Intellectual property

10.1 The App and everything in it — software, interface, writing, art, cat characters, stories, sound and marks — belongs to us or our licensors and is protected by law.

10.2 We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for personal, non-commercial purposes under these Terms.

10.3 You may keep and share AI Content generated for you for personal, non-commercial use. Do not present it as human-authored or use it to mislead anyone.

10.4 You may not copy, modify, translate, distribute, rent or sell any part of the App, or make derivative works, without our written permission.

11. Third-party services

11.1 The App uses Apple (sign-in, IAP), Google (sign-in, Play Billing), an AI model provider (generation) and a cloud provider (storage). See the Privacy Policy.

11.2 Those services have their own terms. We are not responsible for their availability or conduct.

12. Changes, suspension and ending the Service

12.1 We may change, pause or end some or all of the Service. For changes that affect paid benefits we will give reasonable notice.

12.2 If you break these Terms we may pause or close your account without prior notice.

12.3 You may end these Terms by deleting your account (Section 4.4).

12.4 Sections 5, 9.1.2 (as to content already generated), 10, 13, 15 and other clauses that by nature should survive will survive.

13. Disclaimers and limitation of liability

13.1 To the fullest extent permitted by law, the App is provided "as is" and "as available". We do not warrant continuity, timeliness, accuracy, freedom from errors or viruses, or the accuracy or fitness of AI Content.

13.2 To the fullest extent permitted by law, we and our affiliates, staff and suppliers are not liable for any indirect, incidental, special, punitive or consequential loss arising from use of the App, even if we were told it was possible.

13.3 To the fullest extent permitted by law, our total liability to you will not exceed the amount you paid us in the twelve (12) months before the claim arose.

13.4 Some places do not allow certain exclusions. There, the exclusions apply only as far as the law allows, and you may have other statutory rights.

13.5 If your breach or infringement causes us claims or costs, you agree to indemnify us to the extent the law allows.

14. Changes to these Terms

14.1 We may update these Terms. The new version is published in the App and on the website, with a new version number and effective date.

14.2 For material changes we will notify you in the App or another reasonable way. Continued use after the new version takes effect means you accept it; if you do not, stop using the App and delete your account.

15. Governing law and disputes

15.1 These Terms are governed by the laws of 运营主体注册地法律, without limiting mandatory consumer rights where you live.

15.2 Please try to resolve a dispute with us first. If that fails, either party may bring it to a court or forum with jurisdiction in 运营主体注册地法律.

15.3 If you are a consumer in the EU, UK or another place with a consumer-dispute scheme, you may also use that scheme.

16. Other

16.1 Entire agreement. These Terms, the Privacy Policy and in-app rules are the whole agreement about the App.

16.2 Severability. If one clause is invalid, the rest still apply.

16.3 No waiver. A delay in enforcing a right is not a waiver.

16.4 Assignment. You may not assign these Terms without our written consent. We may assign them in a reorganisation, merger or sale and will notify you reasonably.

16.5 Language. These Terms are in Chinese and English. If they differ, the reading that matches the law where you live and is more favourable to you prevails; if that cannot be determined, the version recognised under the law of 运营主体注册地法律 prevails.

16.6 Apple. These Terms are between you and us, not Apple. Apple has no support or warranty obligation for the App. Apple and its subsidiaries are third-party beneficiaries and may enforce these Terms against you.

17. Contact

Questions, comments or complaints:

• Email: wecwinning@gmail.com
• In the App: Settings → Contact us
• Website: https://www.starmeow.club

Operator: 星喵语（StarMeow）运营方

We usually reply within 15 business days.